Heather Made Studio

Refund & Exchange Policy

All sales are final. Refunds and exchanges are only available for merchandise that is defective or damaged upon arrival. If you receive a defective or damaged item, you must contact us within three (3) business days of receiving your order to be eligible for a refund or exchange.
 

To request a refund or exchange, please email [your email address] within this timeframe and include:
Your order number
A brief description of the issue
Clear photos showing the defect or damage
 

Requests submitted after three (3) business days from the delivery date will not be accepted. If your request is approved, we will issue a refund to the original payment method or provide an exchange or replacement, at our discretion. Please allow 5–10 business days for approved refunds to process.
 

Due to the handmade and natural nature of our products, variations in color, size, shape, or texture are not considered defects.
 

We are not responsible for damage, delays, or loss caused by the shipping carrier once the order has shipped; however, we will assist with carrier claims when applicable.
 

For questions regarding this policy, please contact us at [your email address].